Returns, Refunds and Cancellations Policy

Last updated: 5 September 2026

We hope you love your AMATTE piece. If you have any questions or concerns about your order, please contact us at hello@amatte.ie.

Non-personalised items

We offer a 30-day return period for eligible non-personalised items. You must contact us within 30 days of receiving your order to request a return.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email hello@amatte.ie with your order number and reason for return. If your return is accepted, we will provide the return address and instructions. Items returned without prior authorisation may not be accepted.

Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility. We recommend using a tracked service, as AMATTE cannot be responsible for returns lost in transit.

Personalised and made-to-order items

Products made to your specifications or clearly personalised, including pieces featuring a chosen name, date, wording, colour combination or other custom details cannot be returned or exchanged because of a change of mind.

Please check all names, dates, spelling, colours and other personalisation details carefully before placing your order. We will produce the item using the information submitted at checkout.

This exclusion does not affect your statutory rights if an item is faulty, damaged, not as described or does not match the personalisation details submitted with your order.

Cancellations

For personalised or made-to-order items, please contact us immediately if you need to cancel or amend your order. We may accept the request if production has not started, but we cannot guarantee cancellation or changes once work has begun.

For eligible non-personalised goods delivered to consumers in the European Union, you have a legal right to cancel the contract within 14 days of receiving the goods, without giving a reason. You then have 14 days to return the goods after notifying us of your decision.

The statutory 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If it is damaged, defective, incorrect or does not match the personalisation details submitted with your order, contact hello@amatte.ie as soon as possible.

Please include your order number and clear photographs of the item and packaging. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Where a return is required because the item is faulty, damaged or incorrect, AMATTE will cover reasonable return costs.

Small variations associated with the 3D-printing and finishing process may occur. These do not affect your statutory rights where a product is faulty, unsafe, materially different from its description or otherwise not in conformity with the contract.

Exchanges

We do not offer direct exchanges. For an eligible non-personalised item, return the original item following the process above and place a new order separately.

Personalised or made-to-order products cannot be exchanged unless they are faulty, damaged, incorrect or do not match the details submitted with the order.

Refunds

We will notify you after receiving and inspecting an authorised return.

Approved refunds will be issued to the original payment method. We will process the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, as applicable. Your bank or payment provider may require additional time to credit the funds.

Original standard delivery charges will be refunded where required by law. Any additional amount paid for an enhanced or express delivery option is not refundable beyond the cost of standard delivery.

Statutory rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable Irish or European Union consumer law.

For all return, refund and cancellation enquiries, contact:

AMATTE
Email: hello@amatte.ie